97. How UX Drives CX (& the Entire World Economy) w/ Bob Berry

<p><span style="font-weight: 400;">User experience refers to how a human interacts with a computer (also known as human-computer interaction or HCI).</span></p> <p> </p> <p><span style="font-weight: 400;">Within the last 20 years, user experience has completely recontextualized customer experience because so many of the touchpoints humans have with businesses are, well, digital.</span></p> <p> </p> <p><span style="font-weight: 400;">In this episode, I interview</span> <a href= "https://www.linkedin.com/in/bobberrycoppercreek/"><span style= "font-weight: 400;">Bob Berry</span></a><span style= "font-weight: 400;">, Principal User Experience Researcher at</span> <a href="https://www.answerlab.com/"><span style= "font-weight: 400;">AnswerLab</span></a><span style= "font-weight: 400;">, about the ins and outs of UX.</span></p> <p> </p> <p><span style="font-weight: 400;">You’ll hear Bob & I discuss…</span></p> <p> </p> <p><span style="font-weight: 400;">- How UX drives all the business outcomes we can imagine</span></p> <p> </p> <p><span style="font-weight: 400;">- Who has the gold standard of UX</span></p> <p> </p> <p><span style="font-weight: 400;">- What the UX is like at an all-virtual construction company</span></p> <p> </p> <p><span style="font-weight: 400;">- 3 fantastic cautions about sensitive areas of being contactless</span></p> <p> </p> <p><em><span style="font-weight: 400;">Subscribe, listen, and rate/review the Customer Experience Podcast on</span></em> <a href= "https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989"> <em><span style="font-weight: 400;">Apple Podcasts</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq"><em><span style="font-weight: 400;"> Spotify</span></em></a><em><span style= "font-weight: 400;">,</span></em> <a href= "https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q"> <em><span style="font-weight: 400;">Google Play</span></em></a> <em><span style="font-weight