Sandwich Executive's Secret to Leading in a Crisis - COO of Penn Station East Coast Sub, Craig Dunaway

<p>What do you think makes a good leader in a crisis?</p><p>Most people think that a "good" leader in a crisis is someone who makes the right decisions, has a special talent, or has a natural "level-headed" approach ... but this misses something big! You need to hear this episode.</p><p>I host Craig Dunaway, COO of Penn Station East Coast Subs, who shares the simple action that all leaders can take to turn a crisis into a big opportunity that strengthens the organization.</p><p>If you’re not already familiar with it, Penn Station East Coast Subs is a regional sandwich chain based out of Cincinnati, OH. It operates in 15 states throughout the Midwest, and has 319 locations, of which only 1 is company owned and the rest are franchises.&nbsp;</p><p>He’s worked there for over 23 years and been a huge part of their explosive growth. Craig’s background also includes 15 years of public accounting.</p><p>Craig graduated from Indiana University Southeast and served as captain of the basketball team.&nbsp;</p><p>LinkedIn Profile <a href="https://www.linkedin.com/in/craig-dunaway-3462057" rel="noopener noreferrer" target="_blank"><strong>https://www.linkedin.com/in/craig-dunaway-3462057</strong></a></p><p>Company Link:<strong> </strong><a href="https://www.penn-station.com/" rel="noopener noreferrer" target="_blank"><strong>https://www.penn-station.com/</strong></a></p><p><strong>What You’ll Discover in this Episode:</strong></p><p>What he learned as an executive during a credit card breach.</p><p>When “Baptism by Fire” accelerated his own development</p><p>When a 7th Grade basketball practice turned in a leadership lesson.</p><p>Why the pandemic created the perfect opportunity for their business to grow.</p><p>On becoming a “People-First CPA”.</p><p>How you instill the “whatever it takes” mindset in your team.</p><p>The question you should ask before starting a franchise.</p><p>Three keys to running a profitable franchise.</p><p>A time when being himself literally paid off.</p><p>-----</p><p><strong>Connect with the Host,