Mediating Workplace Conflict and the ROR: Return on Relationships (Part II) with Avinder Laroya

<p style="font-weight: 400;"><strong>Quote:</strong> <em>“Often managers or board members…we’re all trained in our technical abilities. Often it’s technical people that become promoted to managerial or board member roles. But that doesn’t necessarily mean that they’re great communicators or great facilitators. These are specialist skills.”</em> <strong>Avinder Laroya</strong></p> <p style="font-weight: 400;">We have all experienced conflict at some point in our lives, whether it was at work, at home or with a friend. When we’re in that space, we often think with emotion rather than logic, and things can easily escalate to become a much larger issue. When this happens in the workplace, we may need some help to work through the issue(s). On this episode of Authentic Living with Roxanne, we welcome Avinder Laroya all the way from Switzerland to share her expertise about mediating conflict in the workplace and how it affects the ROR.</p> <p style="font-weight: 400;">This was such a great interview packed with so much inspirational information that we decided to turn it into a 2-part series. Here’s the link to Part 1: <a href= "https://roxannederhodge.com/mediating-workplace-conflict-ror-with-avinder-laroya/"> https://roxannederhodge.com/mediating-workplace-conflict-ror-with-avinder-laroya/</a></p> <p style="font-weight: 400;">Avinder is a multi-lingual English Solicitor, Mediator, Chartered Arbitrator, and Entrepreneur with over 20 years of experience in private practice in London, UK and is now based between London, UK and Lausanne, Switzerland. She is a specialist in international dispute settlement with an LLM in International Dispute Settlement (MIDS).</p> <p style="font-weight: 400;"><strong>Authentic Touch Points</strong></p> <ul> <li>Logic vs aggression 2:30</li> <li>The privilege of gaining trust 6:30</li> <li>Tips for corporate leaders 10:00</li> <li>Staying true to company culture 16:00</li> <li>How the mediation process works 18:00</li> <li>Transference, biases, and emotions 21:30</li> <li>Hierarchy and su