Managing Patient Expectations: The Key to Exceptional Healthcare Experiences - Valerie Choniuk [Patient Experience]

<p><strong>Managing Patient Expectations: The Key to Exceptional Healthcare Experiences - Valerie Choniuk [Patient Experience]<br></strong><br></p><p>In this podcast, Valerie Choniuk, a patient experience executive with twenty years of experience in healthcare, shares her insights on creating exceptional patient experiences by managing patient expectations. She emphasizes that patient experience is subjective and influenced by personal perception, biases, and expectations, and logical solutions alone are not enough to transform healthcare experiences. A psychological approach is required to drive change. Valerie highlights the importance of acknowledging and addressing the same challenges that have plagued patient experience for the past two decades, and providing patients with options to make them feel empowered and less frustrated. She also stresses the need for consistent actions in human behavior, rather than simply words on a screen or signage, to set and manage patient expectations, especially in more ambiguous situations. Valerie believes that exceptional patient experience can be life-changing for patients, their families, and caregivers. Her coaching experience with junior Olympic athletes in volleyball has taught her that a coaching style centered on the idea of will over skill and the need to build psychological safety to win is essential, and this applies to healthcare as well.<strong><br></strong><br></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><a href="https://www.linkedin.com/newsletters/6861702337161940992/">Subscribe to my bi-monthly newsletter</a></p><p><a href="https://www.youtube.com/c/Press1ForNick?sub_confirmation=1">Find Press 1 For Nick on YouTube<br></a><a href="https://twitter.com/Press1ForNick">Find me on Twitter<br></a><a href="https://www.linkedin.com/company/press-1-for-nick/">Find me on LinkedIn<br></a><br></p><p><strong>LISTENER SUPPORT<br>Purchase Nick’s books: <br></strong><a href="https://www.amazon.com/Reasons-Focus-Employee-Experience-Comprehensive/dp/B09SFCTNR