E107: Talking Live Chat & Moving the eCommerce Needle w/ Eric Kades, TextChat - At the Coalface Podcast - 2 December 2021

<ul><li>Eric is the Founder & CEO of TextChat - <a href='https://www.textchat.com/'>https://www.textchat.com</a></li> <li>TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them</li> <li>This unique notification systems helps ensure that remote teams never miss a chat message again</li> <li>TextChat is also looking at bringing their notification system to WhatsApp in the near future</li> <li>Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers</li> <li>In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams</li> </ul>