29. Automation at Scale: Healthcare Payers

<p>Healthcare payer organizations are facing both top and bottom-line pressures due to the COVID crisis and while the potential for automation is very high, many of these payer firms have not made substantial progress in streamlining their operations.</p> <p> </p> <p>McKinsey’s <a href= "https://www.linkedin.com/in/pbrahmandam">Prashanth Brahmandam</a> explores a number of these issues and provides some strategic steps that healthcare providers can take to improve their efficiencies while they are recovering from the challenges posed by the global pandemic.</p> <p> </p> <p>Here’s what we talked with Prashanth about:</p> <p>* Cost and efficiency pressures facing healthcare payer organizations</p> <p>* Employee management in the face of an aging workforce nearing retirement</p> <p>* Automation to support a broad application landscape where efficiencies are often difficult to obtain</p> <p>* Building a sustainable impact by adopting a digital workforce</p> <p> </p> <p><em>To ensure that you never miss an episode of Generation Digital Workforce, subscribe on </em><a href= "https://podcasts.apple.com/us/podcast/generation-digital-workforce/id1500724425"><em>Apple Podcasts</em></a><em>, </em><a href= "https://open.spotify.com/show/6e5l80rOJsasWyVZ6PyAZh"><em>Spotify</em></a><em>,</em> <a href= "https://play.google.com/music/listen?u=0#/ps/Ia4okezvy6wqtjec2mdj2kbqe7a"> <em>Google Play</em></a><em>, or </em><a href= "https://www.blueprism.com/podcast/"><em>listen here</em></a><em>.</em></p>