Ridiculously Simple Customer Experience: How to Quickly Build and Maintain a CX Juggernaut
10 tracks • 0 favorites
INTRODUCTION
0:004:09
Business KnowledgeCustomer ServiceMarketing & Sales
Episodes
1
INTRODUCTION
2
CUSTOMER SERVICE 101
3
GOOD ENOUGH V. GOOD ENOUGH
4
YOUR CUSTOMERS’ EYES
5
MANAGING EXPECTATIONS
6
KEEPING CUSTOMERS INFORMED
7
COMMUNICATION
8
THE INFAMOUS OVERPROMISE
9
EXCEEDING EXPECTATIONS
10
TODAY’S CUSTOMER