ITIL® 4: The New Frontier: A Practical Guidebook for Adopting ITIL® 4
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Foreword
0:003:01
Success & InspirationProgramming & Software Development
Episodes
1
Foreword
2
Introduction
3
Chapter One – What is ITIL (How Did We Get Here?)
4
Chapter Two – What Changed in ITIL4?
5
Chapter Three – Service Value System
6
Chapter Four – Guiding Principles
7
Chapter Five – Implementation Strategy
8
Chapter Six – Potential Obstacles to Success
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Chapter Seven – Execution Plan
10
Chapter Eight – Critical Success Factors