GigCX: The Benefits Of A Flexible Workforce
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Foreword
0:008:32
Business KnowledgeCustomer ServiceMarketing & Sales
Episodes
1
Foreword
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Preface and Introduction
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Chapter One GigCX Should Augment Your Existing CX Team–Not Replace Them
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Chapter Two Moving Beyond CX: The Workforce Is Becoming More Flexible
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Chapter Three Thinking Global: Find The Best People And Leverage FX
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Chapter Four Ramping Up: The Cost To Acquire Talent And Speed To Proficiency
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Chapter Five GigCX Can Help Leaders Navigate An Uncertainty Economy
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Chapter Six How Serious Was The Great Resignation Of 2021?
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Chapter Seven Are You Still Concerned About Exploring GigCX?
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Chapter Eight GigCX Offers CX Opportunities Whether You Use Captive Or BPO