10 Powerful Strategies For Conflict De-Escalation: How To Achieve Conflict Resolution Through Effective Communication

This book is all about how to achieve conflict resolution through 10 powerful strategies.I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building!I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option”I then gave them two positive choices and one bad. And of course, they took a positive choice and left!HR praised my work, but I hadn’t done anything special. It’s the reason I wrote this book. To provide everyday de-escalation techniques to give you the same understanding and empowerment that I had that day. So whatever conflict arises in your business, employment or personal life. You’ll be equipped to take action!Here’s the 10 strategiesStrategy one- Give positive choicesStrategy two- Know the types of angerStrategy three- How to respond to angerStrategy four- Finding the voice of reasonStrategy five- Use your voice and body languageStrategy six- Active listening/distractionStrategy seven- Foster good conversationsStrategy nine- Remember personal safetyStrategy ten- Know if you’re the right personAbout the AuthorBorn and raised in England, Simon C Osamoh is the founder of Kingswood Security Consulting. A Minneapolis based security risk management firm. Simon first moved to the United States to head counter terrorism at Mall of America, Minnesota. He oversaw counterterrorism and the internationally recognized behavior threat assessment program.He quickly established himself as one of the country’s leading experts on security at soft targets where his work gained national media attention. Simon spent 14 years as a detective in England working serious and organized crime. One of his notable cases includes the“liquid bomb terrorism plot”against the U.S.A in 2006 which changed aviation security worldwide.He is the author of three books and his work on conversational intervie